Business Intelligence – May 2020
What is the biggest business lesson that COVID-19 has taught you so far? And how will that knowledge help you improve your business in the future?
SMART Security Pros/Mobile Video Guard
As a company whose core focus is on security and protecting our customers’ job sites, we always “expect the unexpected.” COVID-19 took that to a whole new level from a business perspective. Our team’s ability to be nimble and adjust quickly was put to the test as we converted to an entirely remote workforce over the course of one weekend. We had a basic emergency plan documented (for things like extreme inclement weather), but we had not considered all of the logistics and equipment that would need to be purchased, programmed and issued to our surveillance agents in order for them to be able to monitor sites remotely from their homes. My team was able to pull it off without one lost minute of site coverage and zero missed intrusions, but it didn’t happen without hiccups and some avoidable missteps along the way. The biggest lesson I’ve taken away from this time is that practicing what you plan is just as important as the plan itself.
SC&H Group, LLC
Building flexibility into your business is critical. We have seen our own business and clients tested as the ramifications of the coronavirus have impacted companies of all sizes. With that said, we have witnessed industry leaders take an entrepreneurial, innovative approach to reposition how they operate, strategize and deliver their services or goods to push ahead in these trying times. While we continue to ponder not only when, but what returning to “normal” may look like, we recognize the increased capacity to be agile is crucial. Businesses now, more than ever, need their leadership teams and trusted advisors to work collaboratively and maintain flexibility to succeed. We are proud of the role we play to businesses across this region and look forward to working alongside them as we take on this challenge together.